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COVID-19 UPDATES

covid-19 updates

According to reopening roadmap, please find the changes to our operations and trading hours as following:

SHOWROOMS & WAREHOUSES

SYDNEY

  • Showroom reopen from 25th Oct. 2021;
  • Warehouse open, pick up available.

MELBOURNE

  • Showroom temporarily closed;
  • Warehouse open, pick up available.

Brisbane

  • Showroom temporarily closed;
  • Warehouse open, pick up available.

INSTALLATION SERVICE

NSW

  • Reopen from 25th Oct. 2021 (Will follow the rules of
    different regions)

VIC

  • Temporarily unavailable (Will resume once lock
    down is lifted)

QLD

  • Available

In accordance with reopen rules and restrictions, we will gradually reopen our installation services in NSW from 25th Oct 2021. Fully vaccinated installers will be sent to provide door-to-door services. However, due to the fact that not all installers have two doses vaccine, plus the large number of orders accumulated during lockdown period, we are unable to arrange installation service to all immediately. In other words, installation service will be provided slowly at the beginning, because some staff are waiting for the 2nd dose vaccine and different regions have different reopen levels. We absolutely make our greatest effort to support you and try our best to speed up according to our situation. We sincerely apologize for all the inconveniences and thanks very much for your patience!

On the other hand, this service in Queensland is still available as before. But it is currently suspended in VIC until restrictions return to normal, we will resume install service immediately after the rules allow us to. Thanks for your understanding.

CONTACTLESS DELIVERY

Due to the lockdown, our orders increased rapidly and the inventory goes fast. If your order is urgent, Express Delivery Service (1-2days) is strongly recommended.

  • For destinations near Sydney metro, Melbourne metro, Brisbane metro and “Selected Free Delivery Area”, the delivery speed could be
    guaranteed as before, because we will deliver your orders by our own trusted drivers and trucks. So please shop with confidence.
  •  For destinations in remote areas, while we will endeavour to dispatch once your order is generated, the actual delivery speed will depend
    on the difficulties encountered by drivers, and based on the level of lockdown restrictions from different states and territories.
  • To protect the health and safety of our customers and co-workers during this time, our delivery service is now contactless. All deliveries
    will now be made to your front door, instead of to a room within your home, and please keep social distance between you and our
    co-workers. Thanks for your understanding again.

ONLINE SHOPPING IS STILL AVAILABLE AND WORKING WELL

Our online shopping and after-sale service are still available. You can easily find us on Official Website, eBay, Catch, Kogan, MyDeal and MyShopify.

Online :

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We offer our sincere apology for any inconvenience this has caused. Due to new procedures and safety policies, we are experiencing all the changes as above. We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff.

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